Home visit scheduling
Alarm level explanation: The customer has home visits during peak hours. Is the customer’s functional ability good enough to reschedule some of the visits to another time or change to video visits? If the customer already has video visits, make sure that a video communication device is paired with the customer. Otherwise, the customer will receive a useless alert about unnecessary rush-hour visits.
Warning level explanation: The customer has home visits during peak hours. Is the customer’s functional ability good enough to reschedule some of the visits to another time or change to video visits? If the customer already has video visits, make sure that a video communication device is paired with the customer. Otherwise, the customer will receive a useless alert about unnecessary rush-hour visits.
Ok level explanation: There is no need for re-scheduling home visits or there is no data available about it.